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Communication and Professionalism — Managing challenging clinical encounters

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Case 1 of 10Communication and ProfessionalismManaging challenging clinical encounters (e.g., delivering bad news, de-escalation of aggression, boundary setting)

A 34-year-old woman presents to the emergency department after a fall down the stairs at home. She has tenderness over the left wrist and bruises on both upper arms, some purple and some yellow-green. Her partner stays at the bedside, answers most questions for her, and says she is "clumsy". She avoids eye contact and gives short answers. She takes no medications and has no known allergies. Wrist radiograph shows no fracture.

Heart rate96/min
Respiratory rate16/min
Temperature36.9 °C
O2 saturation99%, room air
Blood pressure128/78 mm Hg

Question 1 of 30

Intimate partner violence is suspected. Which of the following are the most appropriate initial approaches?

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